Language Travel FAQs
We hope you will find the answers to the questions that we are most often asked, but if not, please contact the office.
Students travel alone or with a friend, and on arrival at the destination there is a pick-up by a representative from the language school or by a local transfer firm who work closely with the school. Before departure, you will receive a detailed description of what your child can expect in during their journey and on arrival at their destination. As there are also parents who choose to accompany their child to the language school (eg in connection with their own holiday), please let us know and we will remove the transfer service from the booking and adjust the overall fee, if there is an effect on the price.
Unaccompanied Minor or UM service is a service offered by both airlines and some language schools, where you pay an extra fee for a dedicated person from the airline to accompany the young person from the check-in counter and on the entire journey to the arrival airport, where a dedicated person from the language school receives the young person directly and from there on to the school. This is usually a service that is primarily aimed at young people under 12 years of age (and some airlines do not offer this service at all to young people if they are over 12 years old). UM service must be booked both at the airline in connection with booking airline tickets AND at the language school (through us). In many cases, it is up to the parents whether they want to purchase this service. However, there are some airlines that require that a UM service is booked if the young person is under a certain age (eg 15 years). It is therefore important that parents examine this carefully before purchasing a plane ticket. If UM service is booked with the airline, UM service MUST also be booked through us / the language school as you will need to provide very specific information of who will be at the airport to collect your child, which is why it is important that the parents give us a clear message whether UM service has been booked or not.
If Unaccompanied Minor service is required, MyEducation should be informed, as the language schools charge an extra fee for this – they must provide an extra person at the airport pick-up.
In the document package we will send before departure, you will find an emergency telephone number, which can be used in case of delays or issues with the flight. You can contact MyEducation or the language school.
First and foremost, there are often detailed instructions on this on the transfer confirmation, which you will receive approx. 2 weeks before departure together with the travel documents. It is important that your child stays right outside the exit door (after picking up the luggage) if they cannot immediately spot the aforementioned representative from the language school. That person is most likely just around the corner. All students will also receive an emergency phone number they can call if for some reason they do not find the representative from the school immediately.
Yes (unless you have opted out of this in connection with your booking). There will be a person from the language school or from a chosen transfer firm, who stands at the airport with a sign with the student’s or language school’s name on it, and he or she will drive the students to the place of accommodation. On the way home, students are also driven to the airport and shown to the check-in counter.
Most airlines open their check in online around 24 hours before departure. Some require that you check in online and print/download their app so that you can show your boarding pass. Students should arrive at the airport to drop off luggage 2 hours before their departure time for a European destination.
Yes! You can easily book a flight yourself, but you must be aware of the following: 1) Check the airline’s rules for unaccompanied travel for minors, as some companies, for example Ryanair, require you to fly with an adult if you are under 16 or similar, 2) Remember that arrival / departure must take place to / from a specific airport and for a specific period of time , as stated in the email with booking confirmation etc.,
If you would like MyEducation to book the flight for you, we can work with our travel agent to secure a flight and offer prices for you to compare. Payment must be made directly to the travel agent if you choose this option.
You should always clearly label luggage with information about where a student is going, so that if it is lost, it is easy to return. We also recommend that you put a clear sticker or marker of some form on the luggage so that your child can easily identify it on the luggage belt, or so that staff can find it if the luggage is lost in transit.